Inserting the ink cartridge. Select all Deselect all. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? These steps are for the United States only.

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This could cause the nozzles to dry out and clog.

If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. Example of ink levels.

Wait until you have a new printhead assembly available before removing the ink cartridges. Skip to the step to service the printer.

Modify your browser’s settings to allow Javascript to execute. Javascript is disabled in this browser.

Press the tab on the front of the ink cartridge inward to release it, and then pull up on the ink cartridge to remove it from the slot. Click Clean Printheads features and options might vary depending on your printer model.

Prints turn out sharper, paper is a little more. If replacing the printhead does not resolve the issue, continue to the next step. The printer is working, but the printed output is missing black or color ink, or the printed page is blank or has very little ink.


Stack the paper towels at the bottom of the disposable container until the stack is about 6. The printer was very easy lhotosmart install with the on-screen tutorial.

HP Photosmart Premium C309G Printer – Color or Black Ink Not Printing

No software or drivers are available for this product with the selected operating system. This page requires Javascript. Drivers may be in development so please check back at a later date or visit the product homepage. The Virtual Agent is currently unavailable. When manually cleaning the printhead, the printhead nozzles are soaked in very warm water for no longer than ten minutes.

If any photosmarg the ink cartridges are low on inkcontinue to the next step to replace them.

Use these steps only as a last resort and if the printhead would be disposed of otherwise. Search Windows for your printer model name, then click the printer name in the list of results. HP recommends that h do not leave the ink cartridges outside the printer longer than 30 minutes. If your printhead assembly is ho longer under warranty, you can purchase a new one online.

The Twain-compliant software interface for the scanner of this HP all-in-one printer ensures error-free image capture. Check estimated ink levels Check the ink levels to see if any ink cartridges are critically low or empty and need to be replaced. The serial number provided does not match the previously selected product. The list of recommended drivers for your product has not changed since the last time you visited this page.


If using genuine HP ink cartridges does not resolve the issue, continue to the next step. This item doesn’t belong on this phottosmart.

HP Photosmart Premium All-in-One Cg review: HP Photosmart Premium All-in-One Cg – CNET

Wireless, Bluetooth and Ethernet connectivity. Any warranty support needed would be completed by the reseller that sold the product.

Select your operating system and version. Filtered or distilled water tap or mineral water may contain contaminants that could damage the printhead. This one let’s call it the Cg to be a bit more affectionate is clad in matte black plastic around the sides, and glossy piano black at the top.